1. Overview
DOST MOBILE & ACCESSORIES (SMC-PRIVATE) LIMITED is committed to providing high-quality IT services, software development, and products. This Refund Policy explains the conditions under which refunds may be issued for services and products purchased from our company.
2. Refunds for Products
- Refunds are available for defective or damaged products within 7 days of delivery.
- To request a refund, please provide proof of purchase and evidence of the defect or damage.
- Products must be returned in their original packaging with all accessories and manuals included.
- Non-defective products are non-refundable, except in cases of errors in order fulfillment.
3. Refunds for IT Services or Software Development
- Once work has commenced on a project, refunds are generally not available, as services are delivered digitally and work is customized.
- Partial refunds may be considered if:
- The service was not delivered as agreed, or
- There is a proven failure to meet project specifications outlined in the signed agreement.
- Requests for refunds must be submitted in writing within 7 days of service delivery or milestone completion.
4. Refund Process
- Contact our support team via email (dostmobile333@gmail.com) or phone (+92 307 5470642).
- Provide your invoice or receipt, and explain the reason for the refund request.
- Our team will review the request and respond within 5 business days.
- If approved, refunds will be processed within 14 business days to the original payment method.
5. Exceptions
Refunds will not be issued for:
- Digital products or software once delivered and downloaded
- Services delivered according to the signed contract
- Change of mind after service initiation
- Products damaged due to misuse or mishandling
6. Contact Information
For questions or to request a refund, contact us:
📍 DOST MOBILE & ACCESSORIES (SMC-PRIVATE) LIMITED
🏠 House No. 74-B, Mohajar Colony, Dr. Farooq Street, Bahawalpur, Pakistan
📞 +92 307 5470642
📧 dostmobile333@gmail.com